Computers in the Workplace

Considering my work experience and expertise in the insurance industry, I have chosen to delve into the interrelation between insurance and computer functions. As a member of the underwriting department, proficiency in various software applications is essential for processing policy changes requested by customers. Specifically, we utilize the Rumba software to access policy details of insured individuals requiring updates such as modifying coverage, canceling policies, or vehicles, adding, or removing drivers, and more. It is of importance for associates to possess the necessary skills to input information accurately, as this is crucial for executing company tasks. In addition, we employ Microsoft applications like OneNote to store relevant notes, given the complex nature of our job that requires access to a variety of processes and information for future reference. Excel serves as a tool for reviewing reports and pending case files, awaiting responses from agents. Outlook is the primary platform for receiving company communications related to software issues or messages from supervisors. We use Teams for team meetings and seeking assistance from coworkers. Moreover, we have a group of internet and company-based process guides and job aids that outline the appropriate steps for handling policies to ensure customer satisfaction by maintaining accuracy.

Proficiency in computer skills is a necessity for the Underwriter role due to the presence of productivity targets. Navigating through different systems fast can present challenges. The company is in the process of implementing a new system called Policy Control, which will eventually replace Rumba and facilitate more efficient and faster policy processing. Consequently, it is likely that the company will require fewer employees overall. In my prediction for the next 5-10 years, the company will increasingly rely on Policy Control as opposed to Rumba. 

References

Hawkins, M. (2022). Virtual Employee Training and Skill Development, Workplace Technologies, and Deep Learning Computer Vision Algorithms in the Immersive Metaverse Environment. Psychosociological Issues in Human Resource Management, 10(1).

Smite, D., Christensen, E. L., Tell, P., & Russo, D. (2023). The Future Workplace: Characterizing the Spectrum of Hybrid Work Arrangements for Software Teams. IEEE Software, Software, IEEE, IEEE Softw, 40(2), 34–41. https://doi.org/10.1109/MS.2022.3230289